Terms of Service

1. Provider and agreement

Product Information API (the “Service”) is operated by Hustle Got Real S.L., NIF B16589004, VAT number ESB16589004, with registered address at C/ Joan Ripoll Trobat 34, 2º A, 07013 Palma, Illes Balears, Spain and registered in the Registro Mercantil de Palma de Mallorca, volume 2776, folio 156, section 8, sheet PM-84769, entry 5 (“HGR”, “we”, “us”, or “our”). By creating an account, completing Checkout, or using the Service, you agree to these Terms and our Privacy Policy.

The Service is intended only for businesses and people acting in a trade or professional capacity. If you use it for an organisation, you confirm that you have authority to bind that organisation. Do not use the Service if you do not agree to these Terms.

2. The Service

The Service accepts supported public product-page URLs and returns structured product, stock, offer, and related information. Coverage depends on the source, URL, plan, and technical availability. We may add, change, or remove supported sources and fields.

We are an independent service and are not an official API or representative of the retailers, marketplaces, brands, or sellers whose public pages may be processed. Results can be delayed, incomplete, or inaccurate and should be checked before they are used for decisions with material consequences.

3. Accounts and API credentials

• You must provide accurate account information and keep it current.
• You are responsible for activity under your account and for protecting API credentials.
• API credentials may be used only by you and systems acting for your organisation.
• Tell us promptly at [email protected] if you suspect unauthorised access, credential loss, or account misuse.

We may require email verification, rotate or revoke credentials, and apply reasonable technical limits to protect customers and the Service.

4. Permitted use

Subject to these Terms and your plan limits, we grant you a limited, non-exclusive, non-transferable, revocable right to access the Service for your internal business and commercial applications.

You must not:

• use the Service unlawfully or to violate privacy, intellectual-property, or other rights;
• submit private, authenticated, access-controlled, or unlawfully obtained source material;
• circumvent credits, concurrency limits, security controls, or access restrictions;
• probe, disrupt, overload, reverse engineer, or introduce malicious code into the Service;
• sell, share, or sublicense raw API access or credentials without our written agreement; or
• use the Service for decisions that legally require human review or a regulated data source.

You are responsible for confirming that your collection and use of source-page data and API results complies with applicable law, contractual duties, and source-site rules.

5. Inputs, results, and intellectual property

You retain your rights in content you submit. You grant us the limited rights needed to receive, process, transmit, and temporarily store submitted URLs and related request data to operate, secure, support, and improve the Service.

We and our licensors retain all rights in the Service, software, documentation, branding, and API design. API results may reflect facts or material from third-party sources. The Service does not transfer any third-party intellectual-property rights to you. You must obtain any permissions needed for your intended use.

6. Plans, credits, and limits

• Prices are stated in US dollars and exclude applicable taxes.
• One credit is charged for each successful product-page request, including each successful item in a bulk request. A request that does not produce a successful result does not consume a credit.
• Free uses a US$0 one-time Stripe Checkout, does not create a recurring subscription, and does not require a payment method under the launch configuration.
• Each successful monthly payment grants the paid plan’s credits for that billing period. Credits apply only to that billing period; unused monthly credits expire and do not roll over.
• Credits have no cash value, cannot be transferred, and are not a stored-value product.

Custom plans are governed by the applicable order form or written agreement. Where an order form conflicts with these Terms, the order form controls for that plan.

7. Billing, renewal, cancellation, and refunds

Stripe processes Checkout and subscription payments. Paid plans renew automatically each month until canceled. You authorise Stripe and us to charge the payment method on file for recurring fees and applicable taxes.

You may cancel a paid plan through the customer billing portal. Cancellation takes effect at the end of the current paid period; access and remaining credits continue until then unless the account is suspended for another reason. Payments are non-refundable except where required by law or where we confirm a billing error. Contact [email protected] with billing questions.

A failed payment suspends API-key creation and API access until payment succeeds. A refund, reversal, or payment dispute may result in suspension or termination of the related entitlement. We may change paid-plan prices on reasonable advance notice, with a change applying no earlier than your next renewal after the notice period.

8. Availability, support, and changes

Unless a written order form states otherwise, the Service has no guaranteed uptime, response time, data coverage, or support-response commitment. We may perform maintenance, address security issues, and change the Service. We will use reasonable efforts to give advance notice of a material change that significantly reduces a paid plan’s core functionality.

9. Suspension and termination

We may limit or suspend access where reasonably necessary to respond to non-payment, suspected fraud, security risk, unlawful activity, material breach, source-site complaints, or harm to the Service or another person. Where practical, we will explain the reason and give you an opportunity to remedy it.

You may stop using the Service at any time and may request account closure. Termination does not cancel charges already incurred. Provisions that by their nature should survive, including payment, intellectual property, disclaimers, liability, and dispute provisions, remain effective.

10. Confidentiality and data protection

Each party will use reasonable care to protect non-public business information received from the other and will use it only for the relationship under these Terms, except where disclosure is authorised or legally required. Our handling of personal data is described in the Privacy Policy.

11. Disclaimers

To the maximum extent permitted by law, the Service and results are provided “as is” and “as available”. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not warrant that third-party source data is complete, current, accurate, lawful for your intended use, or continuously available.

12. Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, or consequential loss, or for lost profits, revenue, goodwill, business, or data. Our total aggregate liability arising from the Service or these Terms will not exceed the greater of EUR 100 and the fees you paid us for the Service during the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

13. Your responsibility for claims

You will defend and indemnify us against third-party claims, damages, and reasonable costs arising from your unlawful use of the Service, your submitted content, or your material breach of sections 4 or 5, to the extent permitted by law. We will notify you promptly and allow you to control the defence, provided that you may not settle a claim in a way that admits fault or imposes obligations on us without our consent.

14. Changes to these Terms

We may update these Terms to reflect changes in the Service, law, or business operations. We will post the updated version and change the effective date. For a material change that adversely affects an active paid subscription, we will provide reasonable advance notice. Continued use after the change takes effect means you accept the updated Terms.

15. Governing law and general terms

These Terms are governed by the laws of Spain, without regard to conflict-of-law rules. The courts of Palma de Mallorca, Spain have exclusive jurisdiction, except where mandatory law requires otherwise. Before filing a claim, each party will try in good faith for 30 days to resolve it through written notice.

You may not assign these Terms without our consent; we may assign them as part of a merger, reorganisation, or transfer of the Service. If a provision is unenforceable, the remaining provisions continue in effect. A delay in enforcement is not a waiver. These Terms and any applicable order form are the entire agreement concerning the Service.